GENERAL

Who is De Sieraden Concurrent?

De Sieraden Concurrent is the brand where you shop for trendy, stylish, and affordable jewelry. At DSC, you will find everything to complete your jewelry collection: from timeless basics to striking eyecatchers.

Which products does De Sieraden Concurrent sell?

With us, you will find bracelets, earrings, necklaces, rings, anklets, earcuffs, and accessories. We also have gift cards.

Where can I buy from De Sieraden Concurrent?

Our jewelry is exclusively available via www.desieradenconcurrent.nl.

Does De Sieraden Concurrent offer gift cards?

Yes, DSC offers gift cards, perfect for gifting.

How do I stay updated on news and promotions?

Sign up for our newsletter or follow us on Instagram, TikTok, and Facebook. This way, you will always be updated on new collections, offers, and trends.

PRODUCT INFORMATION

What materials do you work with?

All our jewelry is made of high-quality stainless steel. This material does not discolor, does not rust, and is hypoallergenic.

I am allergic to nickel, can I wear your jewelry?

Yes! Our jewelry does not contain nickel and is therefore safe to wear, even if you have a nickel allergy.

ACCOUNT AND LOGIN

Why create an account?

With an account, ordering is faster and you can easily find your previous orders.

Is an account mandatory?

No, you can also order without an account.

I cannot log in, what now?

Please contact our customer service via WhatsApp at +31 6 38782401 or info@desieradenconcurrent.nl. We are happy to help you further.

I forgot my password, what now?

Use the "Forgot password" link on the login page to create a new password.

ORDERING

How do I place an order?

Choose your favorite jewelry and add them to your shopping cart. Then click on “Checkout”, follow the steps, and your order is placed.

Can I change or cancel my order?

Because we process orders immediately, it is usually not possible to change or cancel an order.

How do I redeem a discount code?

Enter the code during the checkout process.

Can I have my order delivered to a different address?

Yes, you can easily specify this during checkout.

My order is not going through, what is wrong?

Please contact us via info@desieradenconcurrent.nl. We will take a look with you immediately.

An item is sold out, will it come back?

Sometimes a product comes back in stock. Please contact us for the possibilities.

My order was delivered incorrectly or damaged. What now?

Please contact us as soon as possible. We will provide a solution immediately.

PAYMENT

Can I pay safely on your website?

Yes, our website is secured with SSL certificates and meets the highest security standards.

What payment methods do you offer?

You can pay with iDEAL, Klarna (pay later), PayPal, and Bancontact.

Are the prices including VAT?

Yes, all prices include 21% VAT.

SHIPPING

What are the shipping costs?

The standard shipping costs for the Netherlands are €4.95. You receive free shipping within the Netherlands upon purchase of 5 pieces of jewelry, equal to a value of at least €49.75. Shipping costs for Belgium are always €9.95.

What is your shipping policy?

All orders placed before 4:00 PM (on business days) will be shipped the same day. In 95% of cases, the delivery will arrive at your home 1–3 business days later.

Orders placed on Friday after 4:00 PM will therefore not be picked up until Monday.

All our packages fit through the mailbox, so you do not need to be home for them. We ship them without track and trace, but did you know that if you download the PostNL app, you can see when you will receive your regular mail, even before the mail carrier has passed by!

DELIVERY

What is the delivery time?

If you order on a business day before 4:00 PM, we will ship your package the same day. Within the Netherlands, the delivery time is 1–3 business days, and for Belgium, it is 3–7 business days.

Do I need to be home?

No, all our packages fit through the mailbox.

I have not received a track and trace code?

All our packages fit through the mailbox, so you do not need to be home for them. We ship them without track and trace, but did you know that if you download the PostNL app, you can see when you will receive your regular mail, even before the mail carrier has passed by!

RETURNS

How do I return an item?

You can easily request a return via your account on our webshop. Log in with the email address used to place the order, go to your orders, and click on the order from which you want to return one or more items. Then select the items you wish to return and submit your return request.

Can I return my order?

Yes, you have a 14-day cooling-off period. Are you returning part of your order? Then you will only be refunded for the returned items. Please note: if you placed an order of more than 5 items (valued at €49.75), you received the shipping costs of your order as a gift from us. If the total number of items after returning falls below 5 items (valued at €49.75), we will still charge the shipping costs of your order. Furthermore, bulk discounts may lapse if you only keep part of your order.

How do I send my item(s) back?

Return your jewelry in its original condition. This means: the jewelry, the jewelry card, and the jewelry packaging (undamaged). Always include a note with your name and order number in the package. Without this note, we unfortunately cannot process your return.

De Sieraden Concurrent Parellaan 2A 2132 WS Hoofddorp

We advise you to send the return in sturdy packaging; we do not accept damaged items as returns.

If your return shipment does not meet these conditions, we will send it back; these shipping costs will not be reimbursed by us.

Are there costs associated with returning?

Returns can be made at your own expense and depend on local rates.

When will I receive my money back?

We strive to refund the amount within 5 business days after receiving and processing your return.

WARRANTY

Do I have a warranty on my jewelry?

Yes, you receive a 30-day warranty on all our jewelry.

What is not covered by the warranty?
  • Loss of products
  • Damage due to improper use
  • Normal wear and tear
  • Modifications or repairs by third parties

CONTACT

How can I contact you?

Our customer service is available from Monday to Friday from 9:30 AM to 5:00 PM.
📱 WhatsApp: +31 6 38782401
📧 Email: info@desieradenconcurrent.nl

What are the company details of De Sieraden Concurrent?

Chamber of Commerce (KvK) number: 86895877
VAT number: NL864138441B01
Email: info@desieradenconcurrent.nl
Phone / WhatsApp: +31 6 38782401

COOKIE STATEMENT

Does De Sieraden Concurrent use cookies?

Yes, we use cookies to ensure our webshop works properly and to improve your shopping experience. More information can be found in our Cookie Statement.

PRIVACY

How does De Sieraden Concurrent handle my data?

We treat your data confidentially and only use it to process your order and improve our service. More information can be found in our Privacy Policy.

DISCLAIMER

Are colors and sizes guaranteed as they appear on the site?

We do our best to show colors, dimensions, and details as accurately as possible, but due to differences in screens and lighting, there may be deviations.

Is the information on the site binding or professional advice?

The information on our website is intended for general information and not as professional advice. Feel free to consult us in case of doubt.

May I use your photos and texts?

No, photos, texts, and other imagery on our site are subject to intellectual property rights. It is not permitted to use them without permission.

What should I do if I have doubts about price, size, or description?

Contact our customer service so we can verify the accuracy and assist you further.