ARTICLE 9 – OBLIGATIONS OF THE ENTREPRENEUR IN CASE OF WITHDRAWAL

9.1

If the entrepreneur makes the notification of withdrawal by the consumer possible by electronic means, he shall immediately send a confirmation of receipt after receiving this notification.

9.2

The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately but within 14 days following the day on which the consumer reports the withdrawal to him. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer proves that he has returned the product, whichever is earlier.

9.3

The entrepreneur shall use the same means of payment that the consumer used for repayment, unless the consumer agrees to another method. The repayment is free of charge for the consumer.

9.4

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to repay the additional costs for the more expensive method.

ARTICLE 10 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this with the offer, at least in good time before the conclusion of the agreement:

1.

Products or services whose price is tied to fluctuations in the financial market on which the entrepreneur has no influence and which may occur within the withdrawal period;

2.

Agreements concluded during a public auction. A public auction is defined as a sales method where products, digital content and/or services are offered by the entrepreneur to the consumer who is personally present or given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and/or services;

3.

Service agreements, after full performance of the service, but only if:

a.

the performance has begun with the consumer's explicit prior consent; and

b.

the consumer has declared that he loses his right of withdrawal once the entrepreneur has fully performed the agreement;

4.

Package travel as referred to in article 7:500 of the Dutch Civil Code and passenger transport agreements;

5.

Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance and other than for residential purposes, transport of goods, car rental services and catering;

6.

Agreements related to leisure activities, if the agreement provides for a specific date or period of performance thereof;

7.

Products manufactured according to the consumer's specifications, which are not prefabricated and are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;

8.

Products that spoil quickly or have a limited shelf life;

9.

Sealed products that are not suitable for return for health protection or hygienic reasons and whose seal has been broken after delivery;

10.

Products that, by their nature, are irrevocably mixed with other products after delivery;

11.

Alcoholic beverages, the price of which has been agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;

12.

Sealed audio and video recordings and computer software, the seal of which has been broken after delivery;

13.

Newspapers, periodicals or magazines, with the exception of subscriptions to these;

14.

The supply of digital content other than on a tangible medium, but only if:

a.

performance has begun with the consumer's express prior consent; and

b.

the consumer has acknowledged that they thereby lose their right of withdrawal.

ARTICLE 11 – THE PRICE

11.1

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

11.2

Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices where the prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This link to fluctuations and the fact that any prices stated are target prices will be mentioned with the offer.

11.3

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

11.4

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

a.

these are the result of statutory regulations or provisions; or

b.

the consumer has the authority to cancel the agreement effective from the day the price increase takes effect.

11.5

The prices stated in the offer of products or services include VAT.

11.6

Discount codes, automatic discounts, promotional prices and other offers cannot be combined with each other, unless explicitly stated otherwise. Only one discount or promotion can be applied per order. De Sieraden Concurrent reserves the right to correct an incorrectly combined discount or to cancel the order.

ARTICLE 12 – COMPLIANCE WITH AGREEMENT AND ADDITIONAL WARRANTY

12.1

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.

12.2

The entrepreneur does not guarantee that the product is suitable for other than normal use.

12.3

An additional warranty provided by the entrepreneur, their supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement if the entrepreneur has failed to fulfill their part of the agreement.

12.4

Additional warranty is understood to mean any commitment of the entrepreneur, their supplier, importer or producer in which they grant the consumer certain rights or claims that go beyond what is legally required in the event that they have failed to fulfill their part of the agreement.

ARTICLE 13 – DELIVERY AND PERFORMANCE

13.1

The entrepreneur will observe the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.

13.2

The place of delivery is the address that the consumer has made known to the entrepreneur.

13.3

Observing what has been stated about this in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders with due speed but at the latest within 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be or only partially be executed, the consumer will receive notification of this no later than 30 days after they placed the order. In that case, the consumer has the right to dissolve the agreement without costs and the right to any compensation.

13.4

After dissolution in accordance with the previous paragraph, the entrepreneur will immediately refund the amount that the consumer has paid.

13.5

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless otherwise explicitly agreed.

ARTICLE 14 – CONTINUING PERFORMANCE CONTRACTS: TERMINATION, RENEWAL AND DURATION

Termination:

14.1

The consumer may terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of at most one month.

14.2

The consumer may terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services at any time towards the end of the definite duration, subject to the agreed termination rules and a notice period of at most one month.

14.3

The consumer may terminate the agreements mentioned in the previous paragraphs:

a.

at any time and not be limited to termination at a specific time or in a specific period;

b.

at least terminate in the same manner as they were entered into by them;

c.

always terminate with the same notice period as the entrepreneur has stipulated for themselves.

Renewal:

14.4

An agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a definite duration.

14.5

Notwithstanding the previous paragraph, an agreement that has been entered into for a definite period and which extends to the regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a definite duration of a maximum of three months, if the consumer can terminate this extended agreement towards the end of the extension with a notice period of at most one month.

14.6

An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite duration if the consumer may terminate at any time with a notice period of at most one month. The notice period is at most three months in case the agreement extends to the regular, but less than once a month, delivery of daily, news and weekly newspapers and magazines.

14.7

An agreement with a limited duration for the regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period.

Duration:

14.8

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of at most one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

ARTICLE 15 – PAYMENT

15.1

Insofar as not otherwise provided in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the commencement of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement for the provision of a service, this period starts on the day after the consumer has received the confirmation of the agreement.

15.2

When selling products to consumers, the consumer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment is stipulated, the consumer cannot assert any right regarding the execution of the relevant order or service(s) before the stipulated advance payment has taken place.

15.3

The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur.

15.4

If the consumer does not fulfill their payment obligation(s) in time, they are, after having been pointed out by the entrepreneur to the late payment and the entrepreneur having granted the consumer a period of 14 days to fulfill their payment obligations, after failure to pay within this 14-day period, due the statutory interest on the amount still owed and the entrepreneur is entitled to charge the extrajudicial collection costs incurred by them. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the following €2,500 and 5% on the next €5,000, with a minimum of €40. The entrepreneur can deviate from the mentioned amounts and percentages in favor of the consumer.

ARTICLE 16 – COMPLAINTS PROCEDURE

16.1

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

16.2

Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.

16.3

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the period of 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.

ARTICLE 17 – RETENTION OF TITLE

The ownership of the delivered products will only pass to the consumer once they have paid the full amount due to the entrepreneur. The risk of the products passes to the consumer at the moment of delivery.

ARTICLE 18 – ADDITIONAL PROVISIONS

18.1

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

18.2

The entrepreneur is entitled to amend these general terms and conditions. Amendments to these terms will only take effect after they have been published, provided that in the event of applicable changes during the validity of an offer, the provision most favorable to the consumer will prevail.